Privacy Policy for Ctex Holidays

1. Introduction

At ctex holidays, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, applications, and communication channels.

2. Information We Collect

2.1. Personal Information: We may collect personal information such as your name, contact information, passport details, and payment information when you make bookings or inquiries with us.

2.2. Travel Preferences: Information related to your travel preferences, dietary restrictions, and special requests to ensure a personalized travel experience.

2.3. Communication Data: We may collect data related to your communication with us, including emails, chat logs, and phone call recordings.

2.4. Device and Browsing Information: We collect data about your device, browser, IP address, and website usage for analytical purposes and to enhance your online experience.

2.5. Cookies: We use cookies and similar technologies to improve our services and offer a more personalized experience. You can manage your cookie preferences in your browser settings.

3. How We Use Your Information

3.1. Booking and Reservation: We use your personal information to process bookings, reservations, and payments, as well as to communicate with you regarding your travel arrangements.

3.2. Customer Support: We may use your information to provide customer support and respond to your inquiries.

3.3. Personalization: We use your data to personalize your travel experience, including providing tailored recommendations and content.

3.4. Marketing: We may send you promotional emails, newsletters, and offers if you have consented to receive such communication. You can opt out at any time.

4. Data Sharing

We do not sell or rent your personal information to third parties. However, we may share your data with service providers, business partners, or government authorities as necessary to fulfill your travel arrangements or comply with legal requirements.

5. Data Security

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We employ encryption, access controls, and regular security assessments.

6. Data Retention

We retain your data for as long as necessary to provide services and meet legal obligations. You may request data removal in accordance with applicable laws.

7. Your Choices

You have the right to review, update, or delete your personal information. You can manage your communication preferences and cookies through your account settings or browser.

8. Changes to this Privacy Policy

We may update this Privacy Policy as our services evolve or in response to legal and regulatory changes. We will notify you of any significant changes.

9. Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at [email protected]